Privacy Policy

Effective Date: 22 June 2026

This Privacy Policy explains how Farmetric ("we", "our", "us") collects, uses, and protects your information.

1. Information We Collect

• Name and contact details
• Business information
• Vehicle and fuel data
• Usage data within the app

2. How We Use Your Information

• Provide and operate the Platform
• Improve features and performance
• Process subscriptions and payments
• Communicate with users

3. Payment Information

• Payments are processed via third-party providers (e.g., PayFast / Paystack)
• We do NOT store your card or banking details

4. Data Storage & Security

• We take reasonable steps to protect your data
• However, no system is 100% secure
• You use the Platform at your own risk

5. Data Sharing

We do NOT sell your data. We may share data only:

• With payment providers (for billing)
• If required by law
• To protect our legal rights

6. Data Retention

• We retain your data as long as your account is active
• Data may be deleted upon account deletion, subject to legal requirements

7. Your Rights

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your account

8. Cookies & Tracking

We may use basic tracking or cookies to improve user experience.

9. Third-Party Services

We are not responsible for third-party services integrated into the Platform.

10. Changes to This Policy

We may update this Privacy Policy. Continued use means acceptance of updates.

11. Contact

For privacy-related queries: support@farmetric.co.za